About Your Order
- Q1 : Where does my order ship from?
- Q2 : Can I ship my order collect?
- Q3 : Can I place an order from anywhere in the world?
- Q4 : I do not have an account with TCI America; Can I still place an on-line order (eShop)?
- Q5 : How to set up an eShop account?
- Q6 : What if I have a question about my order?
- Q7 : What types of payment methods are available?
- Q8 : Can I obtain a Certificate of Analysis online?
- Q9 : Can I obtain a MSDS online?
- Q1 : Where does my order ship from?
- A1 : Orders processed at TCI America are typically shipped from Portland, Oregon but we also can ship directly to you from one of our international facilities.
- Q2 : Can I ship my order collect?
- A2 : TCI America can either ship on your collect account or prepay and add to your invoice. If you require an exact amount prior to our releasing the shipment, please be sure to enter a note to that effect on your order.
- Q3 : Can I place an order from anywhere in the world?
- A3 : Yes, TCI has offices world-wide. TCI America processes orders/inquiries for customers located in North, Central, and South America. Orders/inquiries from customers outside this area will be forwarded to the appropriate TCI office for processing.
- Q4 : I do not have an account with TCI America; Can I still place an on-line order (eShop)?
- A4 : Your business or institution must have an established customer account with TCI America in order to use the on-line ordering system, eShop. If your business or institution does not have an established customer account with TCI America, please contact the Sales Department sales@tciamerica.com. You cannot establish an account for your business or institution on-line.
- Q5 : How to set up an eShop account?
- A5 : Please submit Request eShop account form.
- Q6 : What if I have a question about my order?
- A6 : Please feel free to contact our Sales Department with any questions about your order via email (sales@tciamerica.com), phone (800-423-8616), or fax (888-520-1075). Please provide your name, account information and order number so that we can promptly address your needs.
- Q7 : What types of payment methods are available?
- A7 : Credit/Procurement Cards (Visa, MasterCard, & American Express), Purchase Orders
- Q8 : Can I obtain a Certificate of Analysis online?
- A8 :
Yes. There are two easy ways to obtain C of A information:
a) Go to the “Search for C of A” area on TCI website (lower right column). Enter in TCI product number (1 letter followed by 4 digits) and lot number and hit Search.
b) In the "Online Catalog" search field along the right side of TCI website, select Product No. category and enter TCI product number and hit Search. You will be directed to a new window. Scroll down to Certificate of Analysis field, enter TCI Lot number t and hit Search.
If it is not in our system, you will be asked to provide your contact information and C of A will be provided to you within 1-2 business days. You may also send your request via email to sales@tciamerica.com or you may phone (800-423-8616), or fax (888-520-1075) in your request. - Q9 : Can I obtain a MSDS online?
- A9 :
Yes. There are two easy ways to obtain MSDS:
a) Go to the “Search for MSDS” area on TCI website (lower right column). Enter in TCI product number (1 letter followed by 4 digits) and hit Search.
b) In the "Online Catalog" search field along the right side of TCI website, select Product No. category and enter TCI product number and hit Search. You will be directed to a new window. Scroll down and hit MSDS.
If it is not in our system, you will be asked to provide your contact information and MSDS will be provided to you shortly. You may also send your request via email to sales@tciamerica.com or you may phone (800-423-8616), or fax (888-520-1075) in your request.
